Account Manager

Main Responsibilities:

• Handling invoicing, accounts payable;
• Spotting opportunities and transforming them into deals (pre- and post-sales);
• Handling complaints and solving issues, including Skype/LiveChat/e-mail/phone contact with clients;
• Adhering to implemented practices to ensure the outmost customer care;
• Identifying problem areas in order to take direct action;
• Resolving issues and providing information in regard to company’s products.

Requirements:

• Minimum MBO education (HBO or University level is a plus);
• Minimum 2 years of experience in sales/customer care/helpdesk/consultancy in ISP/ hosting environment (is a must);
• Relevant ICT knowledge and interest in Hosting & Cloud solutions;
• Commercially strong in identifying growth opportunities and excellent relational skills;
• Strong time management and analytical skills;
• Near-native or Native level in English (is a must) and Russian, Dutch is preferred;
• Customer- and performance-oriented;
• Living in big Amsterdam area/Randstad.

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