Client Facing Expert

Main Responsibilities:

• Direct contact with international clients, dealing with telephone and writtenen quiries
• Establish and maintain effective relationships with clients gaining their trust and respect
• Daily investigation on client’s trading in investment funds and supportive processes
• Interfacing with Euroclear's Operations and Commercial teams to solve problems and keep clients in the loop
• Anticipate client’s needs and propose solutions within the indicated policies and procedure
• Take care of appropriate follow-up (timely, accurately) of all client matters
• Cooperation with external parties depositaries, agents, issuers
• Working on projects linked to client activity and performance, process improvement, enhancement of control environment and automation

Requirements:

• Excellent command of spoken and written English and Russian
• 1-2 years of experience in a sales, business development or customer service role
• Genuine team player
• Strong proven relationship management and communication skills
• Strong client focus and can-do attitude

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