Client Facing Expert
24-11-2021 | Краков, Польша
Main Responsibilities:
- Direct contact with international clients, dealing with telephone and writtenen quiries
- Establish and maintain effective relationships with clients gaining their trust and respect
- Daily investigation on client’s trading in investment funds and supportive processes
- Interfacing with Euroclear's Operations and Commercial teams to solve problems and keep clients in the loop
- Anticipate client’s needs and propose solutions within the indicated policies and procedure
- Take care of appropriate follow-up (timely, accurately) of all client matters
- Cooperation with external parties depositaries, agents, issuers
- Working on projects linked to client activity and performance, process improvement, enhancement of control environment and automation
Requirements:
- Excellent command of spoken and written English and Russian
- 1-2 years of experience in a sales, business development or customer service role
- Genuine team player
- Strong proven relationship management and communication skills
- Strong client focus and can-do attitude
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