Client Service Advisor

Main Responsibilities:

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service;
• Assist clients during e-commerce sales with also the ability of cross/upselling;
• Accurately track client details and requests using CRM systems;
• Manage directly high-priority and escalated cases as well as relationships with top clients ;
• Take care of back-office activities for both e-commerce and retail channels;
• Understand Moncler clients’ needs, experiences and interests in order to improve the client experience;
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations;
• Perform additional tasks upon request.

Requirements:

• Fluency and sophistication in English is must have;
• Full professional proficiency in Russian– French Proficiency and any additional languages (as Spanish, German…) are considered a real plus;
• Previous experience in Retail or in a service and sales-oriented Client Service team in the fashion - luxury industry;
• Natural flair for dealing with people, empathy and intuition;
• Action-oriented and drive for results, excellent team player;
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages;
• Experience with e-commerce back-office activities and/or fraud checks is considered a plus.

Откликнуться на вакансию в Linkedin
Trendz Europe пользуется информацией из открытых источников и не несет ответственности за дальнейшую коммуникацию с работодателем.