Customer Fulfillment Representative
8-12-2021 | Алмере, Нидерланды
Main Responsibilities:
- Act as primary customer contact for the placement and fulfilment of sales orders, the daily interaction and customer inquiries / claims
- Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues
- Communicate any adjustments to customers as well as logistics parties
- Gain in-depth knowledge of the Company's customers, products and services
- Work with customers and account managers to develop relationships that can improve service and increase customer retention
- Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management
- Review invoices on accuracy in order to be able to increase the number of invoices directly sent to customers
Requirements:
- Minimum 3 years of experience in customer service, logistics and/or sales function
- Great knowledge of SAP
- Knowledge of MS office, CRM and other relevant tools
- Fluent in Russian and English
- Communicates clearly and articulately when speaking in an individual or group environment
- Organizes thoughts with ability to present information in a clear and precise manner
- Experience in a B2B environment
- Available fulltime
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