Customer Fulfillment Representative

Main Responsibilities:

• Act as primary customer contact for the placement and fulfilment of sales orders, the daily interaction and customer inquiries / claims
• Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues
• Communicate any adjustments to customers as well as logistics parties
• Gain in-depth knowledge of the Company's customers, products and services
• Work with customers and account managers to develop relationships that can improve service and increase customer retention
• Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management
• Review invoices on accuracy in order to be able to increase the number of invoices directly sent to customers

Requirements:

• Minimum 3 years of experience in customer service, logistics and/or sales function
• Great knowledge of SAP
• Knowledge of MS office, CRM and other relevant tools
• Fluent in Russian and English
• Communicates clearly and articulately when speaking in an individual or group environment
• Organizes thoughts with ability to present information in a clear and precise manner
• Experience in a B2B environment
• Available fulltime

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