Customer Service Representative EMEA

Main Responsibilities:

• Own a nominal customer portfolio: be the point person for the customer
• Manage effective and accurate order processing from order placement to invoicing and follow-up
• Main point of contact between the Customer Service and a specific market or customer list
• Attend monthly commercial meetings (demand consensus, credit etc)
• Main point of contact for escalation issues (order delays, production issues, complaints)
• End-of-month/sales push follow-up
• Continuous Improvement projects

Requirements:

• 2 to 3 years’ experience in a similar role
• Bachelor's degree in a relevant subject
• Fluent in Russian
• Fluent in English
• Acute customer centricity
• Excellent relational skills
• Good communication, coordination and collaboration skills
• Capacity to collaborate and work within a team
• Ability to work in a fast moving, business intense environment, at high accuracy and speed
• Willingness to act proactively and identify opportunities for improvement, be a self starter
• Ability to manage projects
• Microsoft Excel / Google Suite
• SAP/ CRM / SFDC a plus

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