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Customer Success Manager

25-8-2021 | Кёльн, Германия

Main Responsibilities:

  • Act as the lead point of contact for all matters specific to assigned clients (especially for the Russian market), providing problem resolution and escalations in a timely manner
  • Ensure the timely and successful delivery of our solutions, according to client needs and objectives
  • Oversee new campaigns’ set up by liaising with the Technical Client Services team, ensuring this is launch in accordance to Client’s specifications, providing necessary dashboard access and reporting
  • Work with strategic accounts to deliver training, lunch and learn sessions, Industry trends and analysis
  • Act as the Client champion for product feedback
  • Attend clients or business meetings when needed

Requirements:

  • Proven experience in a client-facing role with agency or brand experience preferred
  • A service-oriented ethos with a strong strategic commercial mindset. A keen understanding of AdTech, SaaS or MarTech will be highly advantageous.
  • Experience managing, consulting and negotiating with FTSE 100 corporations with an excellent track record retaining and growing portfolio.
  • Strong analytical skills, with the ability to identify business questions, analyse IAS data, draw conclusions, and develop actionable recommendations.
  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion
  • Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
  • Fluent in German, Russian and English

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