Customer Success Manager

Main Responsibilities:

• Act as the lead point of contact for all matters specific to assigned clients (especially for the Russian market), providing problem resolution and escalations in a timely manner
• Ensure the timely and successful delivery of our solutions, according to client needs and objectives
• Oversee new campaigns’ set up by liaising with the Technical Client Services team, ensuring this is launch in accordance to Client’s specifications, providing necessary dashboard access and reporting
• Work with strategic accounts to deliver training, lunch and learn sessions, Industry trends and analysis
• Act as the Client champion for product feedback
• Attend clients or business meetings when needed

Requirements:

• Proven experience in a client-facing role with agency or brand experience preferred
• A service-oriented ethos with a strong strategic commercial mindset. A keen understanding of AdTech, SaaS or MarTech will be highly advantageous.
• Experience managing, consulting and negotiating with FTSE 100 corporations with an excellent track record retaining and growing portfolio.
• Strong analytical skills, with the ability to identify business questions, analyse IAS data, draw conclusions, and develop actionable recommendations.
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion
• Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
• Fluent in German, Russian and English

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