Customer Support Specialist

Main Responsibilities:

• Ensure excellent customer experience
• Deal effectively with inbound and outbound phone calls
• Deal effectively with emails, live chat and offline tasks
• Communicate with customers regarding additional documents
• Adhere to compliance requirements

Requirements:

• Excellent verbal, written & listening skills in Russian & English
• Passion for excellent customer experience
• Ability to master customer interactions, handle complaints and keep calm in stressful situations
• Ability to multi-task and take responsibility & ownership in challenging situations
• Strong attention to detail
• Ability to work effectively in a team: a friendly, empathic and solution-oriented person
• Flexibility to work in different shifts, according to business needs (full-time basis)

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