Growth Customer Success Manager (Russian speaking)

Main Responsibilities:

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Enable successful roll-out of Adjust to customer employees
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Work with customers on contract renewals, and expansion opportunities
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap

Requirements:

• First experience in a client facing Customer Success Management role: Managing retention, up-selling and cross-selling.
• Mobile Industry knowledge / background is a plus
• Ability to oversee projects and work with project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills in English and Russian is a must

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