Growth Customer Success Manager (Russian speaking)
14-7-2021 | Берлин, Германия
Main Responsibilities:
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Enable successful roll-out of Adjust to customer employees
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as Adjust advocates
- Work with customers on contract renewals, and expansion opportunities
- Marshall resources across the Adjust org as needed to support customers needs
- Represent the voice of the customer to inform our product roadmap
Requirements:
- First experience in a client facing Customer Success Management role: Managing retention, up-selling and cross-selling.
- Mobile Industry knowledge / background is a plus
- Ability to oversee projects and work with project management tools
- Ability to work autonomously and own relationships with customers
- Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
- Proactive approach where you always want to be speaking with customers
- Excellent communication skills in English and Russian is a must
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