Junior Service Account Manager

Main Responsibilities:

• Be responsible for a designated mixed customer set, build strong relationships with your internal and external stakeholders, become a trusted advisor focused on the total customer experience and satisfaction.
• Leverage Dell Technologies resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
• Provide monthly/ quarterly and annual business reviews to proactively inform you customer of overall account status, including ongoing service activities, recommendations for further risk mitigation and progress of upgrades and enhancements.
• Communicate relevant service updates and recommendations to both internal & external stakeholders to ensure a level of compliance, performance, change control management and service ability.

Requirements:

• You are max 1 year after your University graduation.
• You have no problem with active listening, you know that customer's satisfaction is the key.
• You are able to work in a team environment and you know how to influence others to create consent and to achieve results.
• You speak fluently English and Russian.