Junior Service Account Manager
20-10-2021 | Братислава, Словакия
Main Responsibilities:
- Be responsible for a designated mixed customer set, build strong relationships with your internal and external stakeholders, become a trusted advisor focused on the total customer experience and satisfaction.
- Leverage Dell Technologies resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
- Provide monthly/ quarterly and annual business reviews to proactively inform you customer of overall account status, including ongoing service activities, recommendations for further risk mitigation and progress of upgrades and enhancements.
- Communicate relevant service updates and recommendations to both internal & external stakeholders to ensure a level of compliance, performance, change control management and service ability.
Requirements:
- You are max 1 year after your University graduation.
- You have no problem with active listening, you know that customer's satisfaction is the key.
- You are able to work in a team environment and you know how to influence others to create consent and to achieve results.
- You speak fluently English and Russian.
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Trendz Europe пользуется информацией из открытых источников и не несет ответственности за дальнейшую коммуникацию с работодателем.
Trendz Europe пользуется информацией из открытых источников и не несет ответственности за дальнейшую коммуникацию с работодателем.