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Live Operations Specialist

18-8-2021 | Амстелвен, Нидерланды

Main Responsibilities:

  • Handle day-to-day tasks for the game's live-service through the internal operation tool.
  • Assist the regular server maintenance work and the content updates
  • Monitor and regularly report on the live-service issues and the players feedback
  • Respond to live game issues that occur in the game and write up appropriate notices when necessary
  • Assist creating weekly/monthly in-game events plan and executing them during the live-service
  • Work closely with other live-ops specialists, Customer Support team and Community Managers to solicit feedback and suggestions for the game improvement from the community
  • Stay up-to-date on the latest game updates to be able to support the player base properly.
  • Perform investigation and documentation on the game exploits, bugs and other serious technical issues in the game.
  • Review customer support ticket answers and further investigate reported issues and take actions when necessary

Requirements:

  • Native/bilingual level of Russian
  • Bachelor’s degree or equivalent work experience
  • Minimum 2 years of work experience in video game industry, especially in CS, QA, live-ops community management, or related field
  • Extensive knowledge and gameplay experience of MMORPG
  • Prior experience/interactions with the gaming communities
  • Technical knowledge of online game live service
  • Strong customer service ethic and great inter-personal communication skills
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
  • International travels may be required for this position

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