Multilingual Customer Connect Agent with Russian and German languages

Your Responsibilities

• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism
• Be a customer advocate for timely response to issues and for problem resolution and escalation
• Report all activities taken toward resolving customer issues
• Able to multitask and maintain an organized work environment
• Where required, support customers during run time activities and provide online trouble shooting support and resolution
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
• Participation in ensuring 24/7 availability
   

Your background

• Multi lingual proficiency (Russian and German language) with a good command of English
• Additional lingual proficiency in any Germanic or Romance language would be a plus
• High focus on customers and their needs
• Ability to apply structured and methodic work style during increased pressure to act
• Experience/knowledge of Hitachi ABB PG products and systems is beneficial
• Ability to act solution oriented and to variate different approaches, be flexible and creative team player
• Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings