Multilingual Customer Connect Agent with Russian and German languages
5-5-2021 | Краков, Польша
Your Responsibilities
- Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism
- Be a customer advocate for timely response to issues and for problem resolution and escalation
- Report all activities taken toward resolving customer issues
- Able to multitask and maintain an organized work environment
- Where required, support customers during run time activities and provide online trouble shooting support and resolution
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
- Participation in ensuring 24/7 availability
Your background
- Multi lingual proficiency (Russian and German language) with a good command of English
- Additional lingual proficiency in any Germanic or Romance language would be a plus
- High focus on customers and their needs
- Ability to apply structured and methodic work style during increased pressure to act
- Experience/knowledge of Hitachi ABB PG products and systems is beneficial
- Ability to act solution oriented and to variate different approaches, be flexible and creative team player
- Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings
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