Russian Client Care Specialist - Night Shift

Main Responsibilities:

• Point of contact for client communication via Email/Ticket & Live Chat
• Help clients working with ExoClick platform, ensuring internal procedures are followed and maintaining consistently high standards of work.
• Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
• Troubleshoot 1st level technical issues for internal products
• Manage workflows/reports to agreed KPIs
• Identify business opportunities for revenue growth and work closely with our Sales department

Requirements:

• Previous customer service experience
• Bachelor degree or equivalent. Degree in languages highly valued.
• You are fluent in/or native English and Russian
• Strong oral and written communication
• Multi-tasking abilities and good time management skills.
• AnalytIcal skills.
• Demonstrate initiative and proactivity
• Flexibility in working hours to meet business needs
• Proficient with PC based software and browsers
• Ability to work independently with minimal supervision
• Ability to adapt to changes in processes and platform development
• Comfortable with all types of Adult content websites