Russian Client Care Specialist - Night Shift
13-10-2021 | Барселона, Испания
Main Responsibilities:
- Point of contact for client communication via Email/Ticket & Live Chat
- Help clients working with ExoClick platform, ensuring internal procedures are followed and maintaining consistently high standards of work.
- Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction.
- Troubleshoot 1st level technical issues for internal products
- Manage workflows/reports to agreed KPIs
- Identify business opportunities for revenue growth and work closely with our Sales department
Requirements:
- Previous customer service experience
- Bachelor degree or equivalent. Degree in languages highly valued.
- You are fluent in/or native English and Russian
- Strong oral and written communication
- Multi-tasking abilities and good time management skills.
- AnalytIcal skills.
- Demonstrate initiative and proactivity
- Flexibility in working hours to meet business needs
- Proficient with PC based software and browsers
- Ability to work independently with minimal supervision
- Ability to adapt to changes in processes and platform development
- Comfortable with all types of Adult content websites
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