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Russian Seller Onboarding Associate

16-2-2022 | Барселона, Испания

Main Responsibilities:

  • Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
  • Review the seller’s identity details (information & documents) over a live video call
  • Verify ownership of the documents submitted by sellers
  • Assess legitimacy of documents by reviewing online copy of documents
  • Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies
  • Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process faster
  • Provide exceptionally strong customer service skills via live video call of around 20 minutes per interaction
  • Maintain composure during the live video call as representative of the Amazon brand
  • Flexibility to be trained for additional business-related skills and/or work types
  • Flexibility with working hours and work Saturdays or Sundays as part of your normal 5-day shift.
  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Consistently achieve/exceed weekly productivity and quality standards.
  • Participate in ad hoc projects/assignments as necessary.

Requirements:

  • Native level of Russian in speaking, reading, listening and writing. Ability to compose grammatically correct, concise and accurate written and verbal responses.
  • Proficient in English (speaking, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Intermediate skill with Microsoft Office including Outlook, Word and Excel
  • Team player – capable of learning and sharing knowledge in global team environment.
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

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