Russian speaking Customer Service Advisor

Main Responsibilities:

• Our Berlin Contact Centre supports our Russian speaking customers, but English is our business language (we’re a global team working closely with colleagues in the UK, Singapore and the US), so you will need to be fluent in Russian and English, both spoken and written
• Engaging with our shoppers and consumers to increase customer loyalty through multiple channels including Phone, Email and Web Chat.
• Representing the LEGO brand through our unique tone of voice and following call and writing handling models when communicating with children and adults alike
• Proficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to you
• Prioritising and multitasking to meet our customers’ expectations
• Accurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding.
• You will cover a variety of shifts and the occasional weekend shift

Requirements:

• High School diploma or equivalent qualification or working experience.
• 1-3 years’ experience in a consumer facing role
• Proficiency using a computer and the Windows 10 OS
• Excellent people skills and emotional intelligence
• Attention to detail and ability to multi-task and to prioritise
• Resilient mindset and able to work in a fast-paced environment
• English and Russian – fluent, both spoken and written