Russian speaking Customer Service Advisor
6-10-2021 | Мюнхен, Германия
Main Responsibilities:
- Our Berlin Contact Centre supports our Russian speaking customers, but English is our business language (we’re a global team working closely with colleagues in the UK, Singapore and the US), so you will need to be fluent in Russian and English, both spoken and written
- Engaging with our shoppers and consumers to increase customer loyalty through multiple channels including Phone, Email and Web Chat.
- Representing the LEGO brand through our unique tone of voice and following call and writing handling models when communicating with children and adults alike
- Proficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to you
- Prioritising and multitasking to meet our customers’ expectations
- Accurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding.
- You will cover a variety of shifts and the occasional weekend shift
Requirements:
- High School diploma or equivalent qualification or working experience.
- 1-3 years’ experience in a consumer facing role
- Proficiency using a computer and the Windows 10 OS
- Excellent people skills and emotional intelligence
- Attention to detail and ability to multi-task and to prioritise
- Resilient mindset and able to work in a fast-paced environment
- English and Russian – fluent, both spoken and written
Откликнуться на вакансию в Linkedin
Trendz Europe пользуется информацией из открытых источников и не несет ответственности за дальнейшую коммуникацию с работодателем.