Safety Advisor for Airbnb

Main Responsibilities:

• Communicate friendly and efficiently with the customers and provide relevant information
• Be the person responsible to deal with property damage issues
• Handle sensitive issues that were reported during ongoing reservations or after they are over
• Analyze the customer situation and assess the property features
• Proactively and independently work to meet targets and goals

Requirements:

• Native or proficient level of Russian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Background in mediation, dispute or conflict resolution is a plus
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

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