Дополнительные файлы cookie

Разрешая использование файлов cookie, Вы также признаете, что в подобном контенте могут использоваться свои файлы cookie.Trendz не контролирует и не несет ответственность за файлы cookie сторонних разработчиков. Дополнительную информацию Вы можете найти на сайте разработчика. Для того чтобы разрешить или запретить установку файлов cookie данным сайтом, используйте кнопку ниже.

Я согласенНет, спасибо
Logo

Specialist, Customer Care

15-12-2021 | Варшава, Польша

Main Responsibilities:

  • Field real-time emails from customers and assist them with any issues that may arise
  • Communicate promptly any information to customers about their orders
  • Deal with complaints and escalation process where necessary
  • Handle difficult customers with professionalism
  • Maintain a high level of service awareness at all times
  • Actively use proprietary and third-party systems to research orders and customer information
  • Liaise with shipping department and logistics partners over issues raised by customers with regard to either orders or returns
  • Assist Finance or Operations departments with customers on security checks or accounting inquiries and flag accounting issues raised by customers

Requirements:

  • You have a strong command of the English language (speaking and reading/writing). While most communications with customers are in Russian, you will have to communicate with other teams within the company (Finance, Operations, etc.)
  • You have excellent written communication skills in Russian and can speak fluently in Russian
  • You’re able to work in a fast-paced environment and demonstrate a high sense of urgency
  • You can demonstrate conflict management skills and maintain professional composure
  • You have experience within an online retail environment (preferred)
  • You are effective at multi-tasking and have worked in a start-up environment

Откликнуться на вакансию в Linkedin
Trendz Europe пользуется информацией из открытых источников и не несет ответственности за дальнейшую коммуникацию с работодателем.