Technical Customer Support Consultant

Main Responsibilities:

• You will instruct on the use of our in-house diagnostic analyzers
• You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.

Requirements:

• The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
• Fluent in Russian and proficient in English
• A proven track record of providing extraordinary customer service
• You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions
• You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. Networking and/or software support is a plus.
• Strong written and verbal communication skills; strong interpersonal skills with the ability to establish rapport quickly
• Strong organizational skills, especially in a multi-tasking environment
• You possess an associate’s or bachelor's degree in a computer -elated discipline or scientific discipline is preferred or equivalent combination of education and experience.

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