Technical Support

Main Responsibilities:

• Solving technical issues and client’s queries (written form);
• Help to our clients with configuration; help them to understand system set up etc.;
• Close cooperation with developing team Creating technical documentation;
• Ad hoc tasks.

Requirements:

• Excellent knowledge of English and Russian language both in written form;
• Empathy, strong client orientation - very pro- customer-oriented personality;
• Knowledge of Internet services (DNS, HTTP, SMTP, ...), TCP / IP protocol;
• Experience in technical support is an advantage; Strong work ethic and multitasking;
• Accuracy, logical thinking, the ability to identify and follow priorities;
• Familiarity with API technologies, HTML/CSS/JS etc. (don’t need to develop, but need to understand).

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