The Mall Luxury Outlets Guest Personal Assistant

Main Responsibilities:

• You will be the touch-point for clients visiting The Mall Sanremo and you will welcome them, offering your assistance to deliver an excellent customer service
• You will act as a personal shopper to clients, on request
• You will track individual travelers and groups, using The Mall Luxury Outlets digital tools
• You will ensure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
• As part of the Welcome Lounge and VIP Lounge team, you will be a contributor to the development of the Welcome & VIP Lounge
• You will liaise with The Mall Luxury Outlets partners to ensure the best services standard are met
• You will monitor InMall image and its consistency with the Mall guidelines, updating the Marketing team on a periodical basis
• You will promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and stock leftovers
• You will gather clients’ feedback and provide sales report, reporting to the Marketing team about any issues and advising for service improvement
• You will manage merchandising cash register, monitoring cash flow and providing tax refund invoices when requested
• You will contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption

Requirements:

• An organized, yet flexible multi-tasking person
• A professional with proven relational skills, fashion & luxury background will be considered a plus
• A fluent English, French and Russian speaker, any additional languages will be considered a plus
• An experienced face-to-face customer service provider
• A team player willing to be part of a larger group with common goals
• A proactive person, with a positive approach
• Expert user of MS Office Suite

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