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The Mall Luxury Outlets Guest Personal Assistant

29-12-2021 | Сан-Ремо, Италия

Main Responsibilities:

  • You will be the touch-point for clients visiting The Mall Sanremo and you will welcome them, offering your assistance to deliver an excellent customer service
  • You will act as a personal shopper to clients, on request
  • You will track individual travelers and groups, using The Mall Luxury Outlets digital tools
  • You will ensure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
  • As part of the Welcome Lounge and VIP Lounge team, you will be a contributor to the development of the Welcome & VIP Lounge
  • You will liaise with The Mall Luxury Outlets partners to ensure the best services standard are met
  • You will monitor InMall image and its consistency with the Mall guidelines, updating the Marketing team on a periodical basis
  • You will promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and stock leftovers
  • You will gather clients’ feedback and provide sales report, reporting to the Marketing team about any issues and advising for service improvement
  • You will manage merchandising cash register, monitoring cash flow and providing tax refund invoices when requested
  • You will contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption

Requirements:

  • An organized, yet flexible multi-tasking person
  • A professional with proven relational skills, fashion & luxury background will be considered a plus
  • A fluent English, French and Russian speaker, any additional languages will be considered a plus
  • An experienced face-to-face customer service provider
  • A team player willing to be part of a larger group with common goals
  • A proactive person, with a positive approach
  • Expert user of MS Office Suite

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